STORE POLICIES

—We accept all major credit cards.

—If you encounter problems during the transaction process, please email us at [email protected]

REFUNDS AND EXCHANGES

—Sorry, but we do not offer refunds on Ebooks

—If the order you receive is incorrect, please get in touch with us and we will do our best to fix the error promptly.

SHIPPING

—All physical goods are shipped via USPS. Customers choose media mail or priority mail. Orders of physical products totaling more than $75 receive free shipping when shipped to domestic U.S. addresses.

—Shipping costs for physical goods are determined based on the weight of the package and its shipping destination.

—If a package arrives damaged, we will work with customers to remedy the situation. Please email [email protected]

—EPUB files are delivered to the email address used during the transaction process. Click the download link and then transfer the file to a compatible ebook reader.

—While we do not directly sell ebooks for Kindle (.mobi), it is possible to convert EPUB files for reading on Kindle devices. To do so, convert files using a free and secure program such as Calibre.

DISCLOSURE AND RETENTION OF PERSONAL INFORMATION

—Soho Press will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. We will not disclose your personal information to any third party without your written consent unless required to do so by law.

—Soho Press keeps your personal information for only as long as required to fulfill the purpose for which it was collected. In some cases, such as credit- or debit-card purchases, we are required by law to keep your personal information for a specified period of time. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.

ACCURACY AND PROTECTION OF PERSONAL INFORMATION

—Soho Press relies on our customers to notify us of any changes in personal information. Should inaccurate information come to our attention, we will investigate and correct the information and, if necessary, advise you of the change. Only those staff members who need your personal information in order to respond to your requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information.

—All information stored in our computer system is protected from unauthorized access and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons.

TRANSACTION SECURITY

In order to make every effort to ensure that your experience at sohopress.com is secure, we use encryption technology provided by our online merchant, STRIPE.COM to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs). To read more about STRIPE’S encryption technology, visit https://stripe.com/help/security

SOHO PRESS SAFE SHOPPING GUARANTEE

—We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at sohopress.com. Under the Fair Credit Billing Act (FCBA), your bank cannot hold you liable for more than $50.00 of fraudulent charges. For more information on the FCBA, visit http://www.ftc.gov. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

COMMITMENT TO CHILDREN

Soho Press does not collect or maintain information from those people that we know are under 13 years old and we do not specifically target this group in our marketing materials or other advertising.

ACCESS TO PERSONAL INFORMATION

Soho Press is committed to ensuring that we have no personal information about customers that is not absolutely necessary in order to provide them with excellent service. We are also committed to ensuring that information about our customers is accurate and up-to-date.